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Front Office dealing with all guest enquiries; checking in and checking out of guests and selling tours; dealing with Reservations either by walk in, by fax or email; supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures; opens and closes Front Desk shifts and ensures completion of assigned shift checklist and other duties; runs and reviews critical information contained in Front Desk reports; adheres to and reinforces all standards, policies, and procedures (Brand Standards SOPs, LSOPs, etc.).


-To carryout all necessary operations when guests arrive and depart (check-in/ check-out)
-Respond to a wide range of guest requests and promote hotel facilities
-Manage invoicing payments and cash operations during the day shift
-Check the room report and keep housekeeping informed of any modifications
-To take reservations and business enquiries out of office hours.
-Able to manage working day and night shifts to provide a multi-skilled approach.
-Performing Night Audit duties and procedures in line with Hotel standards and company audit policies/rules.

  • Check guests in and out of the Hotel through the Hotel’s Front Office system;
  • Follow the shift and security procedures determined by the Front Office Manager;
  • Take reservations as required;
  • Ensure the privacy of clients by ensuring that information is not divulged to any other than the relevant parties;
  • Maintain all necessary records and documents legibly and neatly;
  • Prepare accurate and timely reports as required;
  • Ensure personal presentation and quality of work is of the highest standards at all times to project a professional image to clients;
  • Ensure product knowledge on Hotel products and services is up-to-date at all times;
  • Maintain at all times a good liaison and working relationship with colleagues and clients;
  • Provide support and coaching to new team members within the Front Office team.



"Assistant Manager at Redefine International Hotels Management LTD / IHG"

"Deputy Residential Service Lead during the London 2012 Olympic and Paralympic Games"

Assistant Manager at Redefine International Hotels Management LTD / IHG

Redefine International Hotels LTD / IHG Ambassador

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